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    Can a form be submitted to a specific email address based on a particular response to a form question?

    Asked by ckrill on October 30, 2013 at 01:51 PM

    I have a client that would like to have form submissions sent to specifc email address based on a response to a particular form question.  Example:  Is your question about: Option 1, Option 2, or Option 3? (this would be a dropdown question).  If Option 1 is selected the entire form is sent to admin1@email.com, if Option 2 is selected it is sent to admin2@email.com, and if Option 3 is selected it is sent to admin3@email.com. 


    Is this possible with Jotform? 




    Andy Heiser 



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    JotForm Support

    Answered by ardy0689 on October 30, 2013 at 02:13 PM

    Hello, yes this is possible on JotForm.

    Please do the following steps:

    1. Make sure that you have atleast 1 Notification template on the form


    2. Make sure that your drop down question is set. In the example on the image below, I have placed a drop down box and put set the possible selections.


    3. You can now start adding a condition based email by doint the following:

       A. Click "Setup & Embed" Tab

       B. Click "Conditions"

       C. Choose "Send an e-mail after submission" and click Next button


          D. You can now begin setting the rule based on the choice and the corresponding email. You can choose a different Notification name if in case you have multiple Notification templates.


         E. After repeating adding separate conditions, you will end up similar to this:


    If you need further help, please do not hesitate to reach us. Thank you