Conditional Emails arent sent

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    uc_gsg
    Asked on January 27, 2021 at 07:22 PM

    Hello,

    We have an application where, when different conditions are met, an email would be sent. We tried to use the state of the condition as "contains" with a value, and with condition as :filled", so when a field is filled an email is sent. However, the email doesn't seem to send no matter how we change this condition.

    Attached is the relevant image, please advise how to fix this.

    Thanks

    1611793119_601202df0a069_

  • Profile Image
    Vick_W
    Answered on January 28, 2021 at 12:40 AM

    Hi there,

    You need to turn on the "Send On Edit" option in your AutoResponder Email to make this work.

    1611812310_60124dd6e8c18_

    For all the emails that you want to send out after the initial form submission, the "Send On Edit" option must be turned on for those emails.

    Let us know if you need further assistance.

    Thanks

  • Profile Image
    uc_gsg
    Answered on February 01, 2021 at 01:08 PM

    Would the users get an email if a different section (that's conditionally hidden) is submitted? We would like the dept. head email to be sent only when the corresponding field is edited.


    Edit:

    I just tested, and by doing this, it looks like everytime "any" section of the form is changed the user will receive an email. Is there a way to avoid this?


  • Profile Image
    Jong_P
    Answered on February 01, 2021 at 05:35 PM

    Hi uc_gsg,

    As for your inquiry regarding the email not going out to user, I would like to suggest you to do following steps.

    1. Go to form settings, and click on "EMAILS":

    2. Hover your mouse over email notification name, then click the "EDIT" button:

    1612218712_60188158c7793_버리기.png

    3. A new window will open up, click on "RECIPIENTS" as shown below, then add/change your desired recipients:

    Explanation-of-Email-Notification-and-Au

    I hope these works.

    Please let us know if you have further questions.

    Best,

  • Profile Image
    Jong_P
    Answered on February 02, 2021 at 03:22 PM

    Hi,

    Just to add, all our responses should be exchanged via this posts for future references. Please direct your questions through this channel.

    I hope you will understand.