Conditional Emails arent sent

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    Asked on January 27, 2021 at 07:22 PM


    We have an application where, when different conditions are met, an email would be sent. We tried to use the state of the condition as "contains" with a value, and with condition as :filled", so when a field is filled an email is sent. However, the email doesn't seem to send no matter how we change this condition.

    Attached is the relevant image, please advise how to fix this.



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    Answered on January 28, 2021 at 12:40 AM

    Hi there,

    You need to turn on the "Send On Edit" option in your AutoResponder Email to make this work.


    For all the emails that you want to send out after the initial form submission, the "Send On Edit" option must be turned on for those emails.

    Let us know if you need further assistance.


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    Answered on February 01, 2021 at 01:08 PM

    Would the users get an email if a different section (that's conditionally hidden) is submitted? We would like the dept. head email to be sent only when the corresponding field is edited.


    I just tested, and by doing this, it looks like everytime "any" section of the form is changed the user will receive an email. Is there a way to avoid this?

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    Answered on February 01, 2021 at 05:35 PM

    Hi uc_gsg,

    As for your inquiry regarding the email not going out to user, I would like to suggest you to do following steps.

    1. Go to form settings, and click on "EMAILS":

    2. Hover your mouse over email notification name, then click the "EDIT" button:


    3. A new window will open up, click on "RECIPIENTS" as shown below, then add/change your desired recipients:


    I hope these works.

    Please let us know if you have further questions.


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    Answered on February 02, 2021 at 03:22 PM


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