What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form loading slowly

    Asked by Matthew Grocott on October 30, 2013 at 02:37 PM

    Hi there
    I've created a form from the site, but it's loading really slowly
    The site address is
    Many thanks,
    Matthew
    style size font site
  • Profile Image

    Answered by EliezerN on October 30, 2013 at 03:04 PM

    Thanks for contacting us Mathew.

    I checked your form and it is loading in a normal time from my side, as you can see in the next video it takes less than 7 seconds to open: 

    https://shots.jotform.com/eliezer/Screen%20Captures/opening_a_slow_form_.swf

    Did you already try clearing your browser caches and cookies or using a different browser to open the form?  It could be that your Internet connection is having some problem. 

    If the issue persists, try reembeding your form using the iFrame code at this time, you learn how to get it following this guide: Getting the form iframe code

    Please, let us if you need further assistance with this.

    Thanks

  • Profile Image

    Answered by Matthew on October 30, 2013 at 03:07 PM

    Hi EllezerN

    Thanks fot your reply

    It loads in about 7 seconds on my side too, but surely it should load straight away?

     

    Thanks

  • Profile Image

    Answered by matthewgrocott on October 30, 2013 at 03:12 PM

    Just embedded the form with an iframe code, instead of before when I used a wordpress code, and it worked!!

     

    Thanks so much!! :)

    Matt

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    JotForm Support

    Answered by EltonCris on October 30, 2013 at 03:40 PM

    Hi Matt,

    Thanks for updating us and glad to hear it is working now.

    Feel free to let us know should you have further questions or concerns.

    Regards!