What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Please Downgrade our subscription

    Asked by nysteph on June 02, 2011 at 11:01 AM

    Please downgrade our subscription to "Free".  I'm sorry if I missed the way to do this from the website.  The most logical place to me for a downgrade button would be on the pricing page (http://www.jotform.com/pricing/). 

    The user name associated with this account is nysteph.  The website is http://www.ohen.org/.  We are not currently using any forms.

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    Answered by nysteph on June 02, 2011 at 11:06 AM

    The Cancel button on the Account Settings page takes me to our PayPal account, which displays the message, "The unsubscribe button you clicked through is invalid."

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    JotForm Support

    Answered by liyam on June 02, 2011 at 11:14 AM

    Hello nysteph,

    As much as we would like to cancel your subscription for you, unfortunately, we could not process cancellation requests via Paypal.

    To cancel your subscription:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    If you have other questions or concerns, just let us know.

    Thank you for using Jotform!

    -Liyam