What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    my email notification is not working.

    Asked by dbribs on October 30, 2013 at 03:01 PM

    my email notification is not working. I set up 4 notices and they all come to mt email.

    email email notification
  • Profile Image

    Answered by EliezerN on October 30, 2013 at 03:28 PM

    Thanks for contacting us.

    Could you please confirm if this is the form you are having troubles with https://www.jotform.com/form/10515619244?

    I think you mean that you are not receiving the notifications in your email, however if I'm misunderstanding your concern, please correct me.

    I checked your form and see that you 4 Notifications, 3 of them are conditionals. I only found that you have not chosen the Email field from the Reply-to Email option in the email settings:

    Please update it by choosing Email option. Now, if you still not receive the notifications in your email, kindly check your spam folder, it could be the emal notifications have gotten there. 

    Also make sure to contact your email provider and request to whitelist our domain names if the issue persists: 

    (We use Amazon SES method for "noreply@jotform.com" sender.)

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Please let us know if you need further assistance with this.

    Thanks