PipeDrive: Organization Address is missing

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    Speck_Hansen
    Asked on January 27, 2021 at 10:38 PM

    Hello - in the Pipedrive integration I am creating a new deal from the form submission.

    Everything works well on the Pipedrive side other than not being able to add the address of the Organization.

    Is there a way to integrate an Organization address from Jotform to Pipedrive?

    I've looked at all options (attached) and the list of available fields is pretty limited, and not seeing an Address option?

    Additionally is the list of available fields in the attached the only options for integration back into Pipedrive?
    I ask because beyond the address field there is other data I'd love to collect on the form and push into Pipedrive....

    Thank you for the help.
    Speck Hansen

    Screenshot
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    ashwin_d
    Answered on January 28, 2021 at 05:47 AM

    I am sorry for the trouble caused to you. Do you mean to say that the organization address field is not being displayed for mapping when you integrate form with Pipedrive?

    Is it a custom field in pipedrive? Please let us know, and we will escalate it to our backend team. You may also lie to share a screenshot of the Pipedrive on how the field is configured there, and we will take a look.

    We will wait for your response.

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    Speck_Hansen
    Answered on January 28, 2021 at 05:12 PM

    Hi Ashwin - thanks for the reply.

    The Organization Address field in Pipedrive is not a custom field rather a system field
    I recorded the attached to show you in PD where the field is under the Organization contact

    The integration I have setup is creating the new deal, creating the organization (name) and creating the person
    But as my original ticket said there isn't the option to have the organization address integrate so that's what I am hoping for

    Thank you!
    Speck Hansen

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    Speck_Hansen
    Answered on January 28, 2021 at 05:15 PM

    Forgot to give you the link to the screen record I did

    https://share.getcloudapp.com/OAugwpD6

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    Jessica_H
    Answered on January 28, 2021 at 10:47 PM

    Hi Speck, thank you for providing us with information and screen records.

    I have cloned your form and was able to recreate the issue.

    Kindly allow me to escalate this issue to our back-end tea. Due to the nature of development cycles, we are unable to give the exact ETA, but you will be notified through this ticket as soon as there are updates.

    In meantime, you may consider trying to use Custom Field.

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    Speck_Hansen
    Answered on January 29, 2021 at 01:22 AM
    OK thank you for the reply. Hopefully they can get that field added but
    will await your word whenever that answer comes.
    ...
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    ashwin_d
    Answered on January 29, 2021 at 02:59 AM

    Please note that we have already escalated this issue to or backend team. Though we cannot provide any ETA on this, but we will get back to you as soon as we have any update from them.

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    Speck_Hansen
    Answered on March 02, 2021 at 09:05 AM

    Hello - following up on this to see if there has been any answers?

    Thank you for your help!
    Speck Hansen

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    Cecile_A
    Answered on March 02, 2021 at 09:42 AM

    Hi,

    Our team is working actively to resolve the issue. Our developers have marked the issue as important. It is a priority for us to resolve it at the soonest possible time. 

    Unfortunately, due to the nature of development cycles, we can't give you an ETA as to when it will be fixed. I have sent our backend team a message to ask for any progress regarding this issue. We'll notify you immediately once we receive an update from them.

    We thank you for your patience and understanding.

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    kaantunc
    Answered on June 28, 2021 at 07:14 AM

    Hi there,

    This issue should be resolved now.

    Please let us know if you need further assistance on this matter.