What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error in my booking form - Information lost!

    Asked by spanishsolutions on June 17, 2010 at 10:05 AM
    A lot of information has been lost in one of my form. I was using this form for 1 year and evertything was ok before the new version, now when i see the submissions data i only can see some fields and not all the info the customers asked me.

    I really need this information as this is the key of my business!
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    JotForm Founder

    Answered by aytekin on June 22, 2010 at 03:17 AM
    Have you deleted any questions? When you delete a question all answers for that question is also deleted. That could be the reason.

    You can also try getting the old data from v2.jotform.com:
    http://www.jotform.com/help/32-Can-I-Keep-Using-JotForm-v2