What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can't import data, gives signin screen, fill it in, then clears fields, should be signed in what's up

    Asked by sueszyq on October 30, 2013 at 07:43 PM

    Want to import data There seems to be a problem

  • Profile Image

    Answered by khrisell on October 30, 2013 at 08:50 PM


    Can you clarify what you are trying to import? Are you trying to import a form to your account? Is the problem occuring in the form or from your account itself?

    I have cleared your form caches, please try to clear your browser cache and cookies and check if this could fix the issue you are having.

    If problem persists, please provide more information so that we could assist you accordingly.

    Thank you.

  • Profile Image

    Answered by sueszyq on November 05, 2013 at 02:19 PM

    I am trying to import data into the submissions worksheet.   How do I do that?

  • Profile Image

    Answered by EliezerN on November 05, 2013 at 03:40 PM

    Thanks for the clarification.

    Please, correct me if I'm misunderstanding your concern. From my understanding: you have integrated your form with google Spreadsheet, but it is not adding the submission data to the spreadsheet automatically, is that correct?.

    If that is the case, try removing the current integration and then rebuild it, that should help to resolve the issue: 

    Please let us know if the issue still persists.