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maclellandavidAsked on January 28, 2021 at 9:51 AM
Hi,
We seem to have hit our quota, but have no forms submissions are empty (0)?
Can you re-set please?
Thanks Dave
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Welvin Support Team LeadReplied on January 28, 2021 at 11:35 AM
Hello Dave,
It's related to your file storage limit. You have 101+ MB of files currently stored in your form. I see you've emptied your form submissions page, but it seems you still have them in the trash section. You have to purge these submissions to free up space.
https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data
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maclellandavidReplied on February 2, 2021 at 3:11 AM
Morning,
I have emptied trash (was not many in this), but there is no option to purge?
Still saying I'm out for storage?
Thanks Dave
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Patrick_RReplied on February 2, 2021 at 4:55 AM
Hello Dave! As far as I can check, the over-quota message is no longer being shown on your forms. Your current Upload usage is around 29MB.
Kindly check this at your end. In case you face any issues; let us know.
Thank you!