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    Email submission notifications for Japanese form is missing information. Why?

    Asked by humblebunny on October 30, 2013 at 08:38 PM

    I've put together a form in Japanese. The form displays perfectly on the website, and the JotForm backend shows all the submitted data perfectly. However, even after filling out every single blank on the form, the email notification is missing input areas...they're just NOT there. Has anyone else had this problem?


    email JotForm problem email notification
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    JotForm Support

    Answered by ashwin_d on October 30, 2013 at 09:23 PM

    Hello humblebunny,

    Please let us know the form id with which you are having this issue.

    I checked all your forms you are having in your account but couldn't find any Japanese language form. Upon taking a closer look, I found that you have not received any submissions this month in your account. Do you have any other account? 

    Do get back to us with your form name or form id or your webpage URL where you have embed this form.

    We will wait for your response.

    Thank you!

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    Answered by humblebunny on October 30, 2013 at 09:42 PM

    Hi ashwin_d,

    The form source is http://form.jotform.me/jsform/32977951280464. The username of the account is "handinhand". Thank you in advance!

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    JotForm Support

    Answered by ashwin_d on October 30, 2013 at 11:31 PM

    Hello humblebunny,

    When you edit your form's notification, it becomes dirty. That means after editing the notification alert, any fields/question you add in your form will not be added automatically in your notification and needs to be added manually.

    Some of the form fields are not displaying any value in your submission emails because those field doesn't exist in your form anymore. When you have edited your form's notification alert, it still has the old field ids.

    The most convenient way to solve this problem is to delete your notification and add a new one. When you add a new notification alert, you will see that all question of your form will match with the notification fields.

    Here is a guide to help you delete the notification:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    And, this will help you create a new notification:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope that helps.

    Thank you!