My form went over quota and I upgraded, but now my form is gone!

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    laracasey
    Asked on October 31, 2013 at 10:27 AM

    I immediately upgraded upon getting the notification but now this form is gone from my account:  http://form.jotform.us/form/33013970645149

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    ardy0689
    Answered on October 31, 2013 at 10:32 AM

    Upon checking the form, it is tied with a guest account. This is probably due to the fact that you created or saved this form without logging in to "laracasey". Another possible reason is that your login session has expired. This can be prevented by logging in with "Remeber Me" option enabled.

     

    I have now moved this form to your username "laracasey".

    If you need further help, please do not hesitate to reach us again. Thank you

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    EliezerN
    Answered on October 31, 2013 at 10:40 AM

    @laracasey

    Your last reply came out empty and we are not able to see your question or comments, please resend it using this link at this time: http://www.jotform.com/answers/285775-My-form-went-over-quota-and-I-upgraded-but-now-my-form-is-gone-#2

    Thanks

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    laracasey
    Answered on October 31, 2013 at 10:42 AM

    Thank you so much for your help!!!

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    EliezerN
    Answered on October 31, 2013 at 10:44 AM

    @laracasey

    On behalf of my colleague let me tell you it's a pleasure to assist you. Feel free to contact us again by opening a new thread if you need assistance with something else.

    Thanks