Do we need a paid account to do recurring donations?

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    dspiegl
    Asked on January 29, 2021 at 09:19 AM

    Hi - we have a charity website and use the free version of jotform. Would we need a paid version of jotform to accept recurring donations? Thanks, Dawn

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    Zahra_S
    Answered on January 29, 2021 at 10:14 AM

    Hi there!

    Thank you for reaching out to us.

    You can take 10 payment submissions on a free account. If you are receiving more than 10 payments, then you should consider upgrading to a paid plan.

    More information on all plans limitations: https://www.jotform.com/pricing/

    Related Guide: understanding-your-account-usage-and-limits

    I hope this helps. Please let us know if you need further assistance.

  • Profile Image
    dspiegl
    Answered on January 29, 2021 at 10:22 AM
    Ok - I should have asked the question better - does each recurring payment
    count as one of my submissions? Or 1 recurring donation set up
    indefinitely counts as 1 payment submission?
    ...
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    Ariel_P
    Answered on January 29, 2021 at 01:20 PM

    If a user sends an entry to your payment form and successfully completed the payment, it would be counted as a Payment Submission. The Free plan is limited to 10 Payment Submissions per month.

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    dspiegl
    Answered on February 05, 2021 at 02:11 PM
    I'm sorry this is so confusing. I understand that when they fill out the
    form and complete the payment, that is a payment submission. If it is
    recurring, I assume that subsequent payments - payment 2-X - would NOT be a
    payment submission?
    ...
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    JohnRex
    Answered on February 05, 2021 at 05:14 PM

    The recurring donation payment is no longer considered a submission since it's not triggered using the form, but the payment processor itself.

    Only the first payment that triggered the subscription will be counted as a payment submission. Succeeding recurring donation payments (for the same subscription profile) will not be counted against your account's payment submission limit.

    Hope this clarifies.

  • Profile Image
    dspiegl
    Answered on February 05, 2021 at 05:22 PM
    Perfect just what I needed!!! Thanks so much!
    ...