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  • Profile Image

    Why did my email notifications suddenly stopped working?

    Asked by Morris on October 31, 2013 at 02:44 PM
    Page URL:
    http://www.jotform.co/wtvdart/webrequest

    email email notifications stopped working
  • Profile Image
    JotForm Support

    Answered by ardy0689 on October 31, 2013 at 03:04 PM

    Upon checking the form and the notification settings, I can not see any mistake on the settings.

    You have put multiple recipient addresses and I have checked them in our bounce list including your main email but could not find them on our bounce list. This should work fine.

    I have cloned your form and did a test submission and it went through on my email both for the Notification and Autoresponder

     

    I advise that you add our JotForm email address on each of your recipient email addresses. Every email provider should have atleast a contact list or address book where you add familiar email addresses to prevent them going into spam.

    Please white list these email addresses

    Noreply@JotForm.com
    Noreply@FormResponse.com

     

    If the above suggestion does not work, please try to clone your form and set your recipient emails again.

    As a last resort, if all else do not work, please consult with your email providers of these email recipients and have them whitelist our IP addresses and mail server domains:

    IP address:

    188.138.116.138
    107.20.173.204
    174.34.57.218
    174.34.57.216
    174.34.57.214
    174.34.57.219
    208.117.50.251
    85.25.117.56
    23.29.113.206
    23.29.123.157

     

    Mail server domains:

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com 
    ·        static-interlogyllc.netdna-ssl.com

    Please let us know if this issue still persists so that we can investigate this further. Thank you