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    Why did my email notifications suddenly stopped working?

    Asked by Morris on October 31, 2013 at 02:44 PM
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    JotForm Support

    Answered by ardy0689 on October 31, 2013 at 03:04 PM

    Upon checking the form and the notification settings, I can not see any mistake on the settings.

    You have put multiple recipient addresses and I have checked them in our bounce list including your main email but could not find them on our bounce list. This should work fine.

    I have cloned your form and did a test submission and it went through on my email both for the Notification and Autoresponder


    I advise that you add our JotForm email address on each of your recipient email addresses. Every email provider should have atleast a contact list or address book where you add familiar email addresses to prevent them going into spam.

    Please white list these email addresses



    If the above suggestion does not work, please try to clone your form and set your recipient emails again.

    As a last resort, if all else do not work, please consult with your email providers of these email recipients and have them whitelist our IP addresses and mail server domains:

    IP address:


    Mail server domains:

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com 
    ·        static-interlogyllc.netdna-ssl.com

    Please let us know if this issue still persists so that we can investigate this further. Thank you