Cannot remove Contact Us - Facebook page tab with new Facebook UI

  • Profile Image
    myunion.team
    Asked on January 29, 2021 at 01:24 PM

    There is already a question about this, and I have the exact problem-please read this-

    https://www.jotform.com/answers/2766156-Cannot-remove-Contact-Us-Facebook-page-tab-with-new-Facebook-UI

    As they said, I can not toggle the contact us form because it is through a third party. If I disable the form, users see "form has been disabled through jotform". I need to know how to remove the contact us tab from facebook. It was added by jotform, nothing to do with fb.

    You should fully answer the other question on fb so you do not have to continue answering this question. If you look at the other question, you do not answer it-the last thing I can see is-

    Your request (Ticket#192330) has been received and will be reviewed by our support staff.

    To provide additional information, please reply to this email or click on the following link (for initial login, please request a new password):[1] https://ldap.hubservices.vn/#ticket/zoom/2330

    Your Hub - HelpDesk Team

    [2] Zammad, your customer support system

    [1] https://ldap.hubservices.vn/#ticket/zoom/2330

    [2] https://zammad.com

    ...

  • Profile Image
    jonathan
    Answered on January 29, 2021 at 05:39 PM

    We apologize for inconvenience. Can you please confirm first that the Contact Us that you wanted to remove was this (seen screenshot image)

    1611959880_60148e481ac3f_zzz 2021-01-30


    As far as I know, that is not a setting in JotForm. The setting for that should be on the Facebook page as that is an element (tab) in the your facebook page.

    Please clarify what exactly was the issue and we will check again.



  • Profile Image
    myunion.team
    Answered on January 29, 2021 at 06:00 PM
    Hello,
    How do you get to the screen you took a picture of? When I look at our page
    (either as Union or as a visitor, I do not see those tabs anywhere. See
    images below.
    You have to click on "more" (which I feel like people will not do so the
    contact us is hidden). I would also prefer it to see "Request Information".
    Do you know if that is possible?
    1611961232_60149390d0307_image.png
    When You click on contact us, then the form pops up-
    1611961233_60149391673ec_image.png
    This is what it shows when I look at tabs under settings-jotform is the
    third party app they are referring to.
    1611961233_60149391a7f83_image.png
    Currently we only want to remove it until we have everything perfect (so
    technically we just want it hidden, although I don't think that is
    possible).
    Thank you.
    ...
  • Profile Image
    jonathan
    Answered on January 29, 2021 at 06:33 PM

    I saw it when I go to your fb page https://www.facebook.com/myunionedu

    Here is a screencast video also.

    2859622.gif

    ---

    I am not sure at this time why do you need the Contact Us page hidden. The users will not be able to navigate to the page if you have it hidden.

    I don't think there is option in facebook that will allow the page tab hidden or removed.

    You can change the text/name to something else by going to Manage Page / Edit Page Info and then General option.

    Example:

    1611963114_60149aea17874_zzz 2021-01-30


  • Profile Image
    myunion.team
    Answered on January 29, 2021 at 07:22 PM
    I just figured it out. See link-
    https://blog.snappa.com/new-facebook-page-layout/
    You have the new layout, we do not.
    That being said, the jotform is not finished, that is why we do not want
    people to see contact us. The contact us tab did not exist until I added
    the jotform to our page. There has to be a way to remove it since it was
    not there before we enabled jotform.
    ...
  • Profile Image
    ashwin_d
    Answered on January 30, 2021 at 05:41 AM

    I would suggest you to please take a look at the following articles and see if that helps you on how to delete the tabs on Facebook:

    https://www.askdavetaylor.com/delete-and-reorder-facebook-business-page-tabs/

    https://www.dummies.com/business/marketing/social-media-marketing/add-remove-tabs-facebook-page/

    Hope this helps.

    Do get back to us if you have any questions.

  • Profile Image
    myunion.team
    Answered on February 04, 2021 at 04:22 PM
    I know how to remove a tab if it didn't belong to a third party, but it
    does-jotform. I actually figured out if I want to remove jotform's tab, I
    have to go into business integrations. Just an FYI for your future
    reference.
    The links you sent are no longer accurate because they are so old.
    Because FB has changed so much-nothing that the articles say is
    accurate any more (another FYI).
    Thanks.
    ...
  • Profile Image
    Laura_L
    Answered on February 04, 2021 at 08:27 PM

    Hi,

    Thank you for letting us know, we have noted both of them for further reference.
    If there is anything else we can help you with, please let us know.

    Best Regards,