HIPAA account: Temporarily backend unavailable

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    WRCRemote
    Asked on January 29, 2021 at 01:35 PM

    I keep getting messages that the servers are down due to high traffic. This happened the other day for over 3 hours and now it appears to have happened again. Nothing is working and all the forms are glitching out.

    Can you please look into this? And also, update your server status page accordingly? Thank you!

    1611945321_60145569a2244_

  • Profile Image
    Jovanne_A
    Answered on January 29, 2021 at 05:54 PM

    Hi, thank you for contacting Jotform support.

    We apologize for the inconvenience this may have caused you.

    As per checked on our HIPAA test account, it seems to be working without any issues. I have also checked your forms, and they are working fine on my end.

    I will be escalating this issue to our developers for further checking. We will inform you via this thread as soon as we have more information.

    Let us know if you have further questions.

  • Profile Image
    WRCRemote
    Answered on February 08, 2021 at 10:14 AM

    Hi there,

    We're still having this issue getting into our account and forms. This is the fourth day we've tried to log on and cannot access our account with the same message and is starting to impact our day-to-day operations.

    Is there something going on that requires developer attention?


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    Gaetan_B
    Answered on February 08, 2021 at 11:19 AM

    Hello,

    Thank you for reaching out.


    Everything seems to work fine on our Test account.

    I have cleared your form's cache, could you please let us know if the issue persists?


    Hope this helps.

    Do not hesitate to reach out if you need further assistance