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    Not Receiving Form Submissions

    Asked by proximoadorador on October 31, 2013 at 03:37 PM

    I Have sent several tests and I have not gotten anything in my email. I thought it might have been the email account but all direct tests went through just fine, and I have even been able to get email from other sources to this account. What is going?

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    Answered by Cesar on October 31, 2013 at 07:26 PM

    Hello, kindly check your inbox settings, as the last emails have been sent to that Email Addres.

    This is the current Email Log for that Address, which confirms that the emails are being sent succesfully

    Current Server: /var/log/jotform/amazonSES.log:[31/Oct/2013:11:04:04 -0400] 33018557361857 AmazonSES Sent email to info@proximoadorador.com - MessageID:000001420f0af069-b1477bee-428b-4241-8115-7b618a350ee5-000000 - RequestId:aec91a30-423d-11e3-b720-ad914dee4fd0

    Kindly check on the following key points. Do perform a submission test on the form after checking on the following probable points of failure:

    Do check you SPAM/Junk Mail folder. 

    Kindly try whitelisting on your emaili account, the following domains used by JotForm:


    Do also try sending your notification emails to a diifferent email adress (for testing purposes), do make sure it is an email address with different domain (e.g. @gmail.com, @yahoo.com)

    I've also gone ahead and cleared your forms cache as a starting point.

    Kindly let us know if the issuer persists. Thank you.


    Related Article:


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    Answered by proximoadorador on October 31, 2013 at 09:24 PM

    info@proximoadorador is a forwarder. It forwards to 4 gmail accounts. It is not coming through to any of them and as I said before everything else coming through. It is not going into spam.

    I did try using a different email address and they are coming through. Why is not working with a forwarder? 

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    JotForm Support

    Answered by EltonCris on October 31, 2013 at 11:22 PM


    I see you've come up with another approach, I think that would work best.

    Like my other colleague, all I see on the logs is that notifications were delivered successfully to your main email. So these messages are most likely be filtered on your end/ your email service provider. You can try to report this to them and provide the following logs so they may be able to track the emails that doesn't went through.


    /var/log/jotform/amazonSES.log:[31/Oct/2013:21:12:40 -0400] 33018557361857 AmazonSES Sent email to info@proximoadorador.com - MessageID:0000014211381e67-03ece91a-26fa-478d-866a-ed06ff107ae9-000000 - RequestId:b39d8557-4292-11e3-87f9-915377dbb61b

    It would also help if you could white list Jotform domains and mail IPs to your email service provider side as previously explained by my colleague. Guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues