What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not Receiving Form Submissions

    Asked by proximoadorador on October 31, 2013 at 03:37 PM

    I Have sent several tests and I have not gotten anything in my email. I thought it might have been the email account but all direct tests went through just fine, and I have even been able to get email from other sources to this account. What is going?

    Page URL:
    http://proximoadorador.com/contactenos/

    Submissions email
  • Profile Image

    Answered by Cesar on October 31, 2013 at 07:26 PM

    Hello, kindly check your inbox settings, as the last emails have been sent to that Email Addres.

    This is the current Email Log for that Address, which confirms that the emails are being sent succesfully

    Current Server: /var/log/jotform/amazonSES.log:[31/Oct/2013:11:04:04 -0400] 33018557361857 AmazonSES Sent email to info@proximoadorador.com - MessageID:000001420f0af069-b1477bee-428b-4241-8115-7b618a350ee5-000000 - RequestId:aec91a30-423d-11e3-b720-ad914dee4fd0

    Kindly check on the following key points. Do perform a submission test on the form after checking on the following probable points of failure:

    Do check you SPAM/Junk Mail folder. 

    Kindly try whitelisting on your emaili account, the following domains used by JotForm:

    ·jotform.com
    ·email.amazonses.com
    ·amazonses.com
    ·jotform.co
    ·secure.jotform.co
    ·s3.amazonaws.com  
    ·static-interlogyllc.netdna-ssl.com

    Do also try sending your notification emails to a diifferent email adress (for testing purposes), do make sure it is an email address with different domain (e.g. @gmail.com, @yahoo.com)

    I've also gone ahead and cleared your forms cache as a starting point.

    Kindly let us know if the issuer persists. Thank you.

     

    Related Article:

    How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

  • Profile Image

    Answered by proximoadorador on October 31, 2013 at 09:24 PM

    info@proximoadorador is a forwarder. It forwards to 4 gmail accounts. It is not coming through to any of them and as I said before everything else coming through. It is not going into spam.

    I did try using a different email address and they are coming through. Why is not working with a forwarder? 

  • Profile Image
    JotForm Support

    Answered by EltonCris on October 31, 2013 at 11:22 PM

    @proximoadorador

    I see you've come up with another approach, I think that would work best.

    Like my other colleague, all I see on the logs is that notifications were delivered successfully to your main email. So these messages are most likely be filtered on your end/ your email service provider. You can try to report this to them and provide the following logs so they may be able to track the emails that doesn't went through.

     

    /var/log/jotform/amazonSES.log:[31/Oct/2013:21:12:40 -0400] 33018557361857 AmazonSES Sent email to info@proximoadorador.com - MessageID:0000014211381e67-03ece91a-26fa-478d-866a-ed06ff107ae9-000000 - RequestId:b39d8557-4292-11e3-87f9-915377dbb61b

    It would also help if you could white list Jotform domains and mail IPs to your email service provider side as previously explained by my colleague. Guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Thanks!