Blank Page when 'back' browser button clicked

  • Profile Image
    savag021
    Asked on October 31, 2013 at 03:44 PM

    On the right hand side of the webage I sent you, is the 'refer a friend' link. That brings you to the form (which looks great!). But, when I select that 'back' button in my browser, I takes me to a blank page instead of the previous one I was at. It only seems to fail in Internet Explorer....not in Chrome.

     

    Is there a way to get around this?

     

     

    Thanks.

  • Profile Image
    khrisell
    Answered on October 31, 2013 at 07:57 PM

    Hello,

    Upon checking on my Internet Explorer, I am able to replicate the issue you are having. But clicking the back button twice will help and you will be able to go back to the page without any problem.

    Also when I use Chrome browser I am able to go back without any problem.

    If the problem lies on your form, we should also experience the issue on Chrome browser aswell. 

    I am afraid it is an issue on your website compatibility with Internet Explorer.

     I would suggest to re-embed your form using iframe embed code. This should help fixed this issue. Getting the Form iFrame Code
    Please let us know if problem persists after embedding using iFrame so that we could further investigate.
    We're here to help.

    Thank you for using JotForm.