What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Blank Page when 'back' browser button clicked

    Asked by savag021 on October 31, 2013 at 03:44 PM

    On the right hand side of the webage I sent you, is the 'refer a friend' link. That brings you to the form (which looks great!). But, when I select that 'back' button in my browser, I takes me to a blank page instead of the previous one I was at. It only seems to fail in Internet Explorer....not in Chrome.

     

    Is there a way to get around this?

     

     

    Thanks.

    Page URL:
    http://tsfinancialgroupllc.com/index2.htm

    select thanks
  • Profile Image

    Answered by khrisell on October 31, 2013 at 07:57 PM

    Hello,

    Upon checking on my Internet Explorer, I am able to replicate the issue you are having. But clicking the back button twice will help and you will be able to go back to the page without any problem.

    Also when I use Chrome browser I am able to go back without any problem.

    If the problem lies on your form, we should also experience the issue on Chrome browser aswell. 

    I am afraid it is an issue on your website compatibility with Internet Explorer.

     I would suggest to re-embed your form using iframe embed code. This should help fixed this issue. Getting the Form iFrame Code
    Please let us know if problem persists after embedding using iFrame so that we could further investigate.
    We're here to help.

    Thank you for using JotForm.