What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    bounce list

    Asked by verheespro on October 31, 2013 at 04:04 PM

    ACTION REQUIRED: Your email address is in our BOUNCE LIST. Please contact JotForm Support and ask to be removed

    Please help to remove that

    Page URL:
    www.verheesproducts.nl

    bounce list bounce JotForm email JotForm Support
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    JotForm Support

    Answered by ardy0689 on October 31, 2013 at 04:12 PM

    Hello, upon checking you account you only have one form and your notification is using your primary email address as recipient.

    I have checked your primary email address but it is not found in our bounce list.

    I have cleared your account's caches on our system. Please see if this makes a difference or if it fixes the issue.

    Please white list the following email addresses to the contact list or address book of "info@verheesproducts.nl" to further avoid this problem:

    Noreply@JotForm.com
    Noreply@FormResponse.com

    Please read on the related user guides in order to avoid this problem:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

     

    Thanks

  • Profile Image

    Answered by verheespro on November 01, 2013 at 07:28 AM

    if I have a test mail
    I get the same message

  • Profile Image

    Answered by gori-mathew on November 01, 2013 at 07:50 AM

    Hi,

    I have checked our bounce list and can this is the results:

    info@verheesproducts.nl is IN the bounce list

    Reason(s) : 5.4.7 - Delivery expired (message too old) 'timeout'

    I have removed the email from our bounce list hence should be working normally as expected.

    Do let us know if you need further assistance.

    Thanks!