bounce list

  • Profile Image
    verheespro
    Asked on October 31, 2013 at 04:04 PM

    ACTION REQUIRED: Your email address is in our BOUNCE LIST. Please contact JotForm Support and ask to be removed

    Please help to remove that

  • Profile Image
    ardy0689
    Answered on October 31, 2013 at 04:12 PM

    Hello, upon checking you account you only have one form and your notification is using your primary email address as recipient.

    I have checked your primary email address but it is not found in our bounce list.

    I have cleared your account's caches on our system. Please see if this makes a difference or if it fixes the issue.

    Please white list the following email addresses to the contact list or address book of "info@verheesproducts.nl" to further avoid this problem:

    Noreply@JotForm.com
    Noreply@FormResponse.com

    Please read on the related user guides in order to avoid this problem:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

     

    Thanks

  • Profile Image
    verheespro
    Answered on November 01, 2013 at 07:28 AM

    if I have a test mail
    I get the same message

  • Profile Image
    gori-mathew
    Answered on November 01, 2013 at 07:50 AM

    Hi,

    I have checked our bounce list and can this is the results:

    info@verheesproducts.nl is IN the bounce list

    Reason(s) : 5.4.7 - Delivery expired (message too old) 'timeout'

    I have removed the email from our bounce list hence should be working normally as expected.

    Do let us know if you need further assistance.

    Thanks!