File upload space full but no uploads

  • j.muhlenkamp
    Asked on January 29, 2021 at 3:15 PM

    My account is listed as full but I do not have any uploads in my documents. I have emptied my trash of old uploads and it still is listed as full.

    Jotform Thread 2859962 Screenshot
  • Mike
    Replied on January 29, 2021 at 9:21 PM

    It appears you have already deleted form submissions with file uploads and your upload space recalculated.

    If you need further assistance, please let us know.

  • j.muhlenkamp
    Replied on February 1, 2021 at 2:44 PM
    Hello, I am still receiving the error message stating that my upload space
    is over quota but I have not been able to utilize the form. Please advise.
    1612208679 60185a2766abe image Screenshot 10
    ...
  • Girish JotForm Support
    Replied on February 1, 2021 at 8:32 PM

    We apologize for this inconvenience.

    It's probably related to the form cache. I've cleared that and your form is also working fine.

    If you are still facing any issues, please let us know.