What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm access

    Asked by Anthony Cheng on June 02, 2011 at 05:21 PM

    The employee that registered for the JotForm account is no longer working with us and we tried to put in his credentials to the site and they do not work. I was wondering if there was a way for you to reset everything and allow me to access the forms. The form id is q_form_83015708987. 

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    JotForm Support

    Answered by NeilVicente on June 02, 2011 at 05:30 PM

    Hi Anthony,

    For security reasons, we cannot grant a request such as yours. Looking at the account's information shows that the account owner is pretty much active and there are multiple forms in his account that appear to belong to different companies, yours included.

    The most logical solution I can offer to you is to register a new account for your company and then copy the form from his account to yours. Note that only the form gets copied and not the submission entry database. You would have to ask the person for that database.

    To copy/import the form, please refer to this page:

    How to clone an existing form from another url?


    Anyway, please confirm if this is the form that you were talking about. Let me know if you have other concerns or queries. Thank you.