What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why aren't the users who submit a form, not always getting a copy sent to them?

    Asked by cbcbellevue on June 02, 2011 at 05:29 PM

    It seems to be random, but several times, the people who submit the forms, aren't always getting a copy sent to the email they put into the form.

    I have it set up to send a copy back to the email they put in, we've tested it, and I've seen it happen.

    Any thoughts?

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    Answered by allanftd on June 02, 2011 at 08:52 PM

    Hi cbcbellevue,

    Thank you for sharing your concerns here. Please accept our apologies for the inconvenience.

    Have you observed any common denominator between the users who don't receive the email notifications? For example, are their email addresses hosted by the same email service provider? Do they belong to the same geographical location? Are there specific times when all users are unable to receive the submissions? Such valuable observations will give us a clue on what could be causing this issue and then for our developers to provide a permanent solution.

    We'll await your response. Thank you for using JotForm!


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    Answered by allanftd on June 02, 2011 at 08:59 PM

    Hi again,

    If I may add, please advise the affected users to check their junk or spam folders. The emails from JotForm may have automatically been dumped there.

    Please let us know if we can be of further assistance.