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  • Profile Image

    Popup window appears to ask email address and does not go away.

    Asked by totruth on October 31, 2013 at 08:11 PM

    I'm trying to activate a new contact form.  Right after I select the form, it takes me to the screen that a popup appears asking for my email address.  I enter it, but the box doens't go away, it just pops up again but empty.  How do I make it go away?

    Page URL:
    http://www.jotform.com/?formID=33037530920850

    email contact form Activate select
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    JotForm Support

    Answered by ashwin_d on October 31, 2013 at 10:46 PM

    Hello totruth,

    There are two possible solution for this issue:

    1. You have a guest account. This type of account is created when you don't sign up/ sign in and start building your forms. You should register for a free account and most likely this form will automatically move to your new account. Do get back to us if it doesn't and we will move this form to your new account. 

    2. Add a "Recipient Email" address in your form's notification alert. This guide should help you change/add recipient email address:  http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!