Unable to adjust height

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    cathymartin2021
    Asked on January 30, 2021 at 03:49 AM

    Hi
    I added a jotform into my square space website and adjust its height too as i'm using third-party plugin in method.I change the height too from the script code but still when a page loaded they did not appear properly on my side. Can you please have a look on it here:

    https://www.futureleadersarespectrumheroes.com/makeanappointment

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    cathymartin2021
    Answered on January 30, 2021 at 03:50 AM

    1611996653_60151ded93772_form didn't app

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    KrisLei
    Answered on January 30, 2021 at 01:16 PM

    Hello,

    I have tried to view the embedded form through the link that you have provided; however, it is password protected:

    1612029954_6015a002e582f_Screenshot_0131

    I have set this ticket in private mode so that only the support team and you who have access to the information on this ticket and still like to share the password here. Can you also try to re-embed the form using the iFrame embed code? We usually advise users to embed their forms using the iframe to prevent conflicts with the other codes on third-party websites since the codes are called inside the iframe: Getting-the-form-iframe-code.

    Then you may also adjust the height of the iframe if necessary:

    1612030567_6015a267ad718_Screenshot_0131

    Kindly give it a try and let us know if you need further assistance. Thank you.

  • Profile Image
    cathymartin2021
    Answered on January 31, 2021 at 08:33 AM

    Sorry my bad.

    Password: flash123

    I adjust the height form iframe

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    cathymartin2021
    Answered on January 31, 2021 at 08:34 AM

    1612100084_6016b1f491414_jotform.png

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    KrisLei
    Answered on January 31, 2021 at 12:22 PM

    Thank you for providing the password.

    I have checked your form and it seems that you are using the Embed codes, please try re-embedding the form using this iFrame code:

     <iframe

       id="JotFormIFrame-210274427470451"

       title="Flash Make an appointment "

       onload="window.parent.scrollTo(0,0)"

       allowtransparency="true"

       allowfullscreen="true"

       allow="geolocation; microphone; camera"

          src="https://form.jotform.com/210274427470451"

       frameborder="0"

       style="

       min-width: 100%;

       height:1200px;

       border:none;"

       scrolling="no"

      >

      </iframe>

    You can increase the height of the iframe in pixels (height:1200px;) according to your preferences. Kindly give it a try and let us know how it goes. Thank you.

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    cathymartin2021
    Answered on February 02, 2021 at 10:27 AM

    nope not working

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    KrisLei
    Answered on February 02, 2021 at 12:12 PM

    It seems that the right height for the iframe is 2550px. Please try the iframe code below to re-embed the form:

    <iframe

       id="JotFormIFrame-210274427470451"

       title="Flash Make an appointment "

       onload="window.parent.scrollTo(0,0)"

       allowtransparency="true"

       allowfullscreen="true"

       allow="geolocation; microphone; camera"

       src="https://form.jotform.com/210274427470451"

       frameborder="0"

       style="

       min-width: 100%;

       height:2550px;

       border:none;"

       scrolling="no"

      >

      </iframe>

    Please do get back to us if the issue persists. Thank you.

  • Profile Image
    cathymartin2021
    Answered on February 03, 2021 at 11:18 AM

    thanks, it worked.

  • Profile Image
    cathymartin2021
    Answered on February 04, 2021 at 07:40 AM

    one more thing

    how can i connect my paypal in order to receive payment
    ?
  • Profile Image
    Jong_P
    Answered on February 04, 2021 at 08:48 AM

    Hi,

    I have redirected (split) your inquiry on connecting to PayPal in a separate post.

    This is so that we can issue a ticket for an issue just in case.

    Please refer my answer in the link provided for the split off thread.

    Best,