- HelsinkiValoAsked on October 31, 2013 at 10:47 PM
I'm trying to download photos of my user entries but I get an error page when I click on the link. I need these files. Please help.
- JotForm SupportEltonCrisAnswered on October 31, 2013 at 11:51 PM
I tested the form on your FB page and I am able to reproduced the problem however, when I test the form using your stand alone URL the uploaded files went through fine and not corrupted. I am also able to view/download it directly on your form's submissions page.
With this in mind, please try to retake again your iframe embed code and re-embed it to your FB page since this is where the problem occurs. Make sure to use iframe embed code to avoid possible interruption of the upload. How to get your iFrame Embed Code
Most of this case, blank files are most likely cannot be recovered. If the files are still unavailable after a few hours, I'm afraid Jotform will not be able to provide you these. You may ask the users instead to re-submit their entry.