What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I see the content of my text areas in the response?

    Asked by taratomlinsonphotography on October 31, 2013 at 11:03 PM
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    JotForm Support

    Answered by Welvin on October 31, 2013 at 11:45 PM


    Do you mean the Free Text HTML fields and the headers? There is currently no way you can see these fields in the Inbox Section.

    You will have to access Form Submission page and check "Show Headers and Texts" box to see these fields and read it from there.

    1. Access your form submissions page:

    2. In your form submission page, click "Settings" and Check "Show Headers and Texts":




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    Answered by taratomlinsonphotography on November 01, 2013 at 12:01 AM

    Ok. My one and only goal of using jotform is to have electronic contracts - this requires me being able to view a complete signed copy of the form. How would you suggest I do that? Is there another way to add large portions of text other than "free text" that will allow me to see it?

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    JotForm Support

    Answered by Welvin on November 01, 2013 at 12:26 AM

    My suggestion above would work for obtaining a complete data of your form including the Free Text HTML and Header fields.

    Another way to get a copy of every submission is by creating a Form Notification Email: Setting Up Email Notifications. In the Email Notification body, add the "PDF" link so everytime you'll receive the email notification, it contains a PDF Download Link of the particular submission.

    Example Output from your form: https://shots.jotform.com/welvin/userfile/249088753602861069.pdf. You'll see that all data are presented in a readable format.

    Optional: Would be to access your form submission and download the submissions from there. That will also work. Just please make sure to always check the "Show Headers and Texts" box. Here's how to generate a report: How to Download Form Submissions as Excel/CSV/PDF?.

    I hope this helps.


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    Answered by taratomlinsonphotography on November 01, 2013 at 11:46 AM

    Thank you! This is working!

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    JotForm Support

    Answered by ardy0689 on November 01, 2013 at 11:49 AM

    On behalf of my colleague, you are welcome. Feel free to post your future concerns that you might have here on the forum. Thank you