My Forms keep giving an error message when submitted

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    chefterrelfoodmixology
    Asked on January 30, 2021 at 11:47 AM

    The title of the form is called Chef Prep Order Form. Its the most recently updated. It says payment error - order ID is missing. How can this be fixed?

    Screenshot
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    JohnRex
    Answered on January 30, 2021 at 07:41 PM

    If you're referring to this form: Personal Chef Meal Prep Order Form, the PayPal Business field seems corrupted. Please try deleting it from the form, re-add, then re-integrate with your PayPal business account:

    1612053476_6015fbe430ff1_

    I was able to replicate the issue you mentioned and doing this resolves it in my cloned form.

    You need not worry about the products as it will be carried over to the new PayPal field so re-creating them is no longer necessary.

    Please try that and let us know if it worked for you.

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    chefterrelfoodmixology
    Answered on February 01, 2021 at 11:47 AM

    I removed the payment information and replaced it. The same error is still happening. Is there another way it can be fixed?

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    Gaetan_B
    Answered on February 01, 2021 at 02:18 PM

    Hello,

    I have also cleared your form's cache as an additional measure.

    Could you please let us know if the issue is still present?


    Hope this helps.

    Do not hesitate to reach out if you need further assistance