What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    emails are not being recieved to receipient

    Asked by miraclebabies on October 31, 2013 at 11:52 PM

    We oriegianlly was recieving emails to our recipients email address; however for some reason (i can't think what) we are no longer recieving these.

     

    I have checked the email alerts and the correct email adfdress is displayed.  (info@)

    We have checked the Junk folder for the emails account and they are not in there either.

     

    Please find below the source code.

    <script type="text/javascript" src="http://form.jotform.co/jsform/32281801584857"></script>

    Page URL:
    http://form.jotform.co/jsform/32281801584857&quot;&gt;&lt;/script&gt;

    Emails JotForm email source
  • Profile Image
    JotForm Support

    Answered by EltonCris on October 31, 2013 at 11:59 PM

    Hi,

    Our apologies for any inconveniences caused.

    Your email was in the bounce list due to the following reason.

    Result: 

    info@miraclebabies.org.au is IN the bounce list  

    Reason(s) : 5.1.0 - Unknown address error 550-'Requested action not taken: mailbox unavailable'

    I have now removed it so it should be fine by now. Kindly take note on the provided reason so you'd be aware of the problem. According to the reason, your email is down at some point by the time it receives messages from us. Kindly make sure everything is working on your end now.

    Thanks and Regards!