What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Stop Paypal Account Shipping Rates from being Added to the Total when submitting the form

    Asked by AmberComputers on November 01, 2013 at 05:26 AM

    Hello,

     

    Paypal has been directly configured to allow postage to be automatically calculated on my sales using the range settings.

     

    I can create a PayPal button (on the PayPal website) with a set postage price that override the range settings.

     

    How do I configure this via Jotform?

     

    Paypal is adding postage based on my range settings from Jotform submissions and I need to stop this. Unfortunatley the postage range settings are required as I have PayPal buttons on my website.

    postage Submissions paypal button JotForm style size
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    JotForm Support

    Answered by Welvin on November 01, 2013 at 06:54 AM

    Good day!

    The best way to stop this is by removing the Postage Rates in your Paypal Account. Then modify your Paypal Buttons and include the postage to the settings, i.e:

     

    Our current Paypal Integration would use the shipping and tax rates from your Paypal Account Settings and would automatically add it to the total payables after the submitter is being redirected to the Paypal Payment Page. 

    Thanks

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    Answered by AmberComputers on November 04, 2013 at 04:18 AM

    Unfortunately, as per the original post, removing the postage ranges is not an option. They are required for other items on my website that can be brought in multiples and built in postage costs are not appropriate in this situation.

     

    I need Jotform to send a ‘Postage = £0’ command after forms are submitted.

     

    Is this possible?

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    JotForm Support

    Answered by guilledutra on November 04, 2013 at 06:17 AM

    Hi,

    I'm afraid that it is not possible to bypass the postage and tax option configured at your paypal account, like my co-worker Welvin explained our Paypal Integration would use the shipping and tax rates from your paypal account setting automaticly, so in this case the best workaround should be  by using a different paypal account without the taxes and shipping options configured.

    Hope it helps

    Please let us know if you need further assistance

    Thanks

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    Answered by AmberComputers on November 05, 2013 at 04:57 PM

    Could you turn this into a Feature Request please.

     

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    JotForm Support

    Answered by Welvin on November 05, 2013 at 10:32 PM

    Hi,

    I am adding this to our feature request list. However, like the other request threads we have, we cannot tell you the exact timeframe as to when this will become available and/or if our developers will consider this in the future. If there are updates, you should know it from this thread.

    You may consider our suggestions above to either configure your existing Paypal Buttons to include the shipping to each settings so you can remove the Rates in your Paypal Account. OR, setup a different account that solely for the Jotform Form.

    Thank you.

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    JotForm Support

    Answered by NeilVicente on November 07, 2013 at 05:04 AM

    @AmberComputers

    Can't you just recreate your existing Paypal buttons and define the postage ranges individually instead of relying on the account-level range?

    The problem with granting your request is that there are a lot of Jotform users who use the account level setting to add shipping costs to their JotForm products.

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    Answered by AmberComputers on November 12, 2013 at 01:40 PM

    I have many PayPal items on my website that can be brought in multiples that require the PayPal account-level range. 

    It would not be appropriate to recreate these buttons or setup another PayPal account just to accommodate JotForm.

    PayPal buttons can be created with built-in P&P prices that can be set to override the PayPal range.

    JotForm is limited because it does not have this function hence the Feature Request. 

    The Feature Request is for the option of adding P&P prices including £0 to JotForm items that override the PayPal range. Obviously we still need the PayPal ranges to work for the JotForm items that need them.

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    JotForm Support

    Answered by EltonCris on November 12, 2013 at 03:17 PM

    @AmberComputers

    Thanks for explaining that so thoroughly. 

    We're trying any possibilities to rectify this but since none of the provided options worked for you, we have to wait our developers update until the function you need is implemented to Jotform. Sorry but we cannot promise you anything yet or any ETA. Rest assured you will received updates once this is added to Jotform.

    Thank you so much!

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    JotForm Support

    Answered by NeilVicente on February 12, 2014 at 06:05 AM

    @AmberComputers

    We have just released a shipping wizard for Paypal payment forms. For your desired output, you may now specify a shipping value of '0' for each of your item to bypass the account-level postage settings you have set set up under  your Paypal account.

    Let us know if you run into any other problems.

    Regards

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    Answered by jimuk69 on March 04, 2014 at 10:13 AM

    Hi

    Just to add a bit of weight to this request, I would like the paypal option to allow processing of a full order either with or without shipping rates being calculated. In the majoiry of cases shipping rates would apply but some customers may prefer to collect the items or we have the option of delivering free of charge locally.

    As a workaround I did think maybe I can create alternative options at product creation, one with and one without shipping, but dont want to confuse customers. So really an option eather to apply shipping or not prior to processing the form would be great.

    Thanks

    Jim... 

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    JotForm Support

    Answered by KadeJM on March 04, 2014 at 11:53 AM

    I think you may be more or less looking for something that sort of estimates the shipping cost if added as an option after the form submits in example. Is that perhaps what you are seeking here?

    I know technically you can optionally choose to use the Shipping Rate but from the sound of it that doesn't seem to be what you want on your basis of how you would like it to work maybe.

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    Answered by jimuk69 on March 04, 2014 at 02:33 PM

    Hi

    I have done 3 things.

    1. I have created a quotation form using paypal products that have shipping charges configured, I have set up this form to point to the paypal sandbox so the user can run through and see a grand total including the shipping charges.

    2. I have then created two further forms for ordering, one with a paypal products set up that has shipping charges and another that has the same paypal products without shipping charges.

    3. I have created a page on the web site that gives to customer the option to order with or without shipping charges and they are taken via the appropriate form.

     

    How I would like to have solved this is by having something like a check box prior to going to the paypal process form which would determine whether to apply the shipping charges or not to.

    I hope this makes sense.

    Jim...

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    JotForm Support

    Answered by TitusN on March 04, 2014 at 04:15 PM

    That is a very elegant workaround - thank you for sharing it with us.

    We would like to raise a feature request for the checkbox for shipping, but we cannot do it here since there is a ticket raised on this thread already.

    Please open a new ticket, and we shall be glad to forward it to our developers to take a look.

    Thanks.

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    Answered by jimuk69 on March 04, 2014 at 04:32 PM

    Hi

    I have just opened a new ticket.

    Thanks

    Jim...