Form Language > Form Warnings: Error message translation not showing

  • elet
    Asked on January 31, 2021 at 7:25 AM

    Hi, the multiple submission error message is still showing english text even though SK language is selected and it's translated.

    It's working ok in test form though.

    (all fields are optional for testing)

    Jotform Thread 2862118 Screenshot
  • David JotForm Support Manager
    Replied on January 31, 2021 at 2:03 PM

    Thank you for contacting us. I tested your test form, and it worked fine. The configuration appears to be the same in both forms:

    125985 testform Screenshot 10

    125987 form Screenshot 21

    I have cleared your forms cache, could you please test again, and let us know if it works?

  • elet
    Replied on February 2, 2021 at 6:45 AM

    Unfortunately it's still showing the english text. I've tested it on a PC and two phones. I can share any system information if it'll help you.

    The submit page is also missing viewport meta tag, so it's not responsive.

  • Girish JotForm Support
    Replied on February 2, 2021 at 7:53 AM

    I checked your form, but the form warning language was not yet changed.

    Please go to the Form warning section in your Form settings:

    1612270295 60194ad7cf29f 0202 9 Screenshot 10After that revise the text with the translated sentence:

    1612270330 60194afa9e0cb 0202 8 Screenshot 21

    Please change this on your form.

  • elet
    Replied on February 3, 2021 at 10:34 AM

    Thanks, that worked. It was changed in the translation, but that translated text wasn't used for some reason (a bug ?). At least I have a workaround.

  • David JotForm Support Manager
    Replied on February 3, 2021 at 12:33 PM

    Hi, it must be an isolated bug specific to that form. I tested one of my forms, and the error message showed in the language that I selected:

    1612373336 601add585f899 errorMessage Screenshot 10

    If your form will be used only in Slovak language(which appears to be the case, since all form fields are in Slovak), there is no need to use the translation, you can simply translate the original form warnings directly as shown on my colleagues previous example.

    However, if you will be using both languages, English as your forms original language and Slovak as the second language, then we can report this issue, so the error message shows in the translation that you will set up.