Trouble with Stripe Integration

  • earlybirdsplaygroup
    Asked on January 31, 2021 at 7:56 AM

    G'day

    I am struggling to get the Stripe integration to work on my website.

    I have created a stripe enabled form.

    I have connected Stripe.

    I have embedded URL into my GoDaddy site.

    I have connected Stripe to my GoDaddy site.

    But when I attempt to fill in credit card details the entry fields are not live. This error has been replicated across multiple users and devices

    Page URL: https://earlybirds.org.au/membership
  • John Support Team Lead
    Replied on January 31, 2021 at 2:49 PM

    As checked, the STRIPE field isn't properly configured:

    1612122531 601709a3a19d5 Screenshot 10

    Please connect it with your Stripe account and once it says "CONNECTED", click the CONTINUE button to save the changes.

  • Richard Kavanagh
    Replied on February 6, 2021 at 10:17 PM

    Hi JohnREX

    Thanks for checking - I have attempted to integrate again - the payment settings say connected and I have hit the Continue button but unfortunately the form still does not work for accepting payments through the website after i re-published.

    Can you please re-review?

    Thanks

    Richard

  • Sigit JotForm Support
    Replied on February 6, 2021 at 10:58 PM

    Greetings,

    Thank you for the updated information.

    Could you kindly provide us a console report from the browser when the issue happens i.e. we need the console report for "form still does not work for accepting payments - a client tried to pay online and couldn't". This can help us better understand the issue with a form.

    To get your Console report from the browser, please follow the steps below: https://www.jotform.com/help/453-how-to-get-a-console-report-from-most-common-browsers?

    Regards.