Form keeps on being randomly disabled by itself

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    derrickgable
    Asked on January 31, 2021 at 11:17 AM

    Sometime on Saturday, January 30th in the PM, the form we are using for COVID Vaccine registration went "disabled" - I have not received any communication saying there was an issue, nor do I see us nearing any kind of limit.

    https://form.jotform.com/210205131079038

    Was there a problem that caused it, or was it just a weird fluke? I reactivated the form this morning.

    We are very happy with the form, but If there is an issue - please let us know.

    THANKS

    ~Derrick

    Northeast Health District

    Public Health for the 10 county region around Athens GA

  • Profile Image
    JohnRex
    Answered on January 31, 2021 at 04:53 PM

    I can't seem to find any issues with the account, so I assume maybe you have accidentally set the form to be disabled on a certain date or after hitting a submission count limit?

    1612129940_60172694aedb1_

    I tried accessing the form and it loads fine on my end as intended.

    In case the issue happens again and you did not make any changes to it, please provide a screenshot of the error message and post it here so we can check. Here's a guide on how-to-post-screenshots on this ticket.

  • Profile Image
    derrickgable
    Answered on February 04, 2021 at 04:46 PM

    Hi again. The form again randomly disabled this PM (about 4:30) - I re-enabled a minute or so ago.

    I am including a screenshot of the settings page as it loaded... Any idea why it would disable randomly? Annoying for our clients and call center staff who are registering patients for vaccine appts.

    THANKS!

    1612475143_601c6b074dad9_Sketch.png

  • Profile Image
    JohnRex
    Answered on February 04, 2021 at 06:43 PM

    I can't find any issues with the form or with the account itself on my level, so I am not sending this to our backend team for further investigation.

    Once we received an update, we'll keep you posted here.

    Apologies for this inconvenience.

  • Profile Image
    JohnRex
    Answered on February 04, 2021 at 06:44 PM

    ERRATUM:

    I can't find any issues with the form or with the account itself on my level, so I am now sending this to our backend team for further investigation.

    Once we received an update, we'll keep you posted here.

    Apologies for this inconvenience.

  • Profile Image
    derrickgable
    Answered on February 04, 2021 at 07:33 PM
    Thank you. Couldnt think of any reason for it either.
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