Fill in the blanks: Answers overlapping the questions

  • Profile Image
    kristengreene
    Asked on January 31, 2021 at 12:30 PM

    When our patients fill in this fill-in portion of the form, are the answers and subtitles supposed to overlap like this? It makes it difficult to read and for our clients to fill in all of the appropriate info. Thanks for your help!

    1612114228_6016e93474d77_AHP_Fill in bla

  • Profile Image
    Sonnyfer
    Answered on January 31, 2021 at 06:06 PM

    No, answers to fill in the blank field should not overlap the questions. We apologize for the inconvenience.

    Kindly allow me some time to run some tests on my end. I will be back shortly.

  • Profile Image
    Sonnyfer
    Answered on January 31, 2021 at 06:21 PM

    Thanks for patiently waiting.

    I cloned your form and was able to replicate the issue. However, I was able to solve it by selecting a different theme and reverting it back to the original theme selected.

    Here's my result:

    1612135160_60173af8ea0d2_

    Would it be possible for you to test the same on your end? Just choose another theme and then revert.

    1612135259_60173b5b165d3_

    Let us know how it goes.

  • Profile Image
    kristengreene
    Answered on February 01, 2021 at 09:54 AM

    I am sorry to say...

    That was the WORST advice!

    Your suggestion to fix one problem removed WEEKS of custom codes I entered into my form.

    Do you have a suggestion for me to put those codes back in place????


  • Profile Image
    kristengreene
    Answered on February 01, 2021 at 10:12 AM

    Just re-entered all the codes (from the last month) into my form and IT NO LONGER WORKS.

    Please help me rectify this situation ASAP!

    Thank you.

  • Profile Image
    roneet
    Answered on February 01, 2021 at 12:42 PM

    We are sorry for the trouble this has caused.

    Could you please confirm if you are referring to the Fill in the Blanks widget that is still overlapping the text or any other change you are referring to?

    We will try to assist you based on that.

    Looking forward to your response.

    Thanks.

  • Profile Image
    kristengreene
    Answered on February 01, 2021 at 04:39 PM

    It has affected the entire document.

    All the coding your company has provided over the last month has been erased due to his suggestion.

    I tried to re-insert all the codes myself but they are not all working. For example, the code for the condensed zipcode.

    Is there a way to:

    A) Revert my form to an earlier version

    B) Have someone look at how to fix the fill-in widgets in a different way

  • Profile Image
    Sonnyfer
    Answered on February 01, 2021 at 06:08 PM

    I'm truly sorry for the inconvenience.

    Yes, you can revert your form to its previous version. Here's how-to-view-form-revision-history.

    Once you restored the form to the version where the original issue was, we'll check it again and forward it to our developers if needed.

    We appreciate your patience regarding this matter.

  • Profile Image
    roneet
    Answered on February 01, 2021 at 08:35 PM

    Also, I would request you to take a backup of your data before reverting to a previous version as if you have removed/added any field previously it may delete the submissions with respect to that field.

    Check these guides to take a backup:

    https://www.jotform.com/help/374-How-to-Export-All-of-Your-Data-at-Once

    https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    https://www.jotform.com/help/356-How-to-Download-the-Submission-Files

    Thanks