How can I clear my space for my forms

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    sostunningblingandthings
    Asked on January 31, 2021 at 12:58 PM

    How can I clear my space for my forms before they are deleted not ready for a monthly plan

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    Michael
    Answered on January 31, 2021 at 06:09 PM

    I have checked the account you are contacting us from and it has an "overlimit" status. It seems that one of your forms has still a lot of uploaded files under it.

    The form I'm referring to is the Model Application Form. Although almost all of the submissions under that form are deleted, the submissions are still under the Trash entries of the Jotform Tables and are still being counted against your account's upload storage limit.

    1612134514_601738723e293_zt210131_180807

    Kindly check and feel free to let us know if you need any further assistance.

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    sostunningblingandthings
    Answered on February 02, 2021 at 06:43 AM

    Okay how can I fix that because I don’t really use this service that much and want to go back to old plan

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    Sam
    Answered on February 02, 2021 at 07:42 AM

    Hi Sostunningblingandthings,

    Please cancel your subscription on your PayPal account. You can follow this guide: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    Let us know if you need further assistance.