Not asked for Paypal info after submit a payment form?

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    youngqueenzbda
    Asked on January 31, 2021 at 01:51 PM

    Good day,


    I used a ready made PayPal form and after setting it up I tested it. When I pressed "Apply for Membership" it sent the submission to.my email, but I was never asked for any payment. Please advise on how to integrate this as I thought it was already built into the form.


    Sia

  • Profile Image
    Kenneth_C
    Answered on January 31, 2021 at 08:17 PM

    Thank you for reaching support,

    Upon checking the form, it seems that you added the Purchase Order element which does not involve any Payment Integrations.

    You may remove the Purchase Order field, don't worry as your product list will still be applied once you select the Payment Gateway:

    1612142197_601756756ac05_s1.png

    We have multiple Paypal integration feel free to choose which one fits you.

    Here is the related guide: https://www.jotform.com/help/391-how-to-integrate-form-with-paypal-personal.

    I hope that helps.

    Best.

  • Profile Image
    youngqueenzbda
    Answered on February 09, 2021 at 07:33 AM
    Thank you. I am now locked out of my account. I've requested a new password
    three times, but I have not received the email that is supposed to be sent
    to me. Please advise.
    Kind regards,
    Sia
    ...
  • Profile Image
    Sigit_W
    Answered on February 09, 2021 at 08:28 AM

    Greetings,

    I checked that your account is suspended for Spam.

    Kindly allow me some time to confirm this with the team.

    Regards.

  • Profile Image
    Sigit_W
    Answered on February 09, 2021 at 08:36 AM

    Hi,

    Thank you for your patience.

    We apologies for the inconvenience caused.

    Your account was mistakenly suspended by the system, since there is no violation in the forms the account has been reactivated.

    Kindly try login to your account again.

    Or if you need to reset your password, please follow the steps mentioned here https://www.jotform.com/help/489-how-to-reset-jotform-account-password

    Regards.