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  • Profile Image

    The old form name continues appearing in the notification email subject

    Asked by JA23 on November 01, 2013 at 09:54 AM

    Hello,

    I am trying to use a previous form that I have used, but change the name of it so that when an email comes through to me with the details someone has enters it shows the new name and date sent so we can determine response from each. However, when I am hyperlinking it into the email (in mailing manager) and running test submissions it is still showing the old name but the new one on jotform system? Any ideas where I'm going wrong?

    Kind regards,

    Sophie Hunt

    name Submissions JotForm email
  • Profile Image

    Answered by cusswForms on November 01, 2013 at 10:45 AM

    Sophie, Have you changed the title on the notification? 

    You can explicitly set the email subject line to automatically pull the form name or hardcode the subject line that you want. If the notification subject line was previously hardcoded, instead of a dynamic pull, it woulnd't have updated on the email send.

  • Profile Image

    Answered by EliezerN on November 01, 2013 at 12:22 PM

    Thanks for contacting us Sophie.

    What cusswForms has suggested is correct. If the notification you receive is still showing the old Form Name, you should update it manually by deleting the {form_title} tag an adding a new one: 

    Or you can simply delete the current Notification and add a new one, the form name will be updated automatically. Please follow the next guides:

    - How to Delete Notifications/Autoresponder

    Setting Up Email Notifications

    I hope this helps. Please let us know if you need further assistance.

    Thanks

    @cusswForms

    Thank you very much for your cooperation. We really love that our users help other users.

    Enjoy using Jotform.

    Thanks