Form Image: How do I change the image when form is shared using a link?

  • Profile Image
    wesleybenderhomes
    Asked on January 31, 2021 at 06:36 PM

    Hello, how do I change this image. This is the image that is seen when I send out the jotform link.. Is there a way to change it??1612136097_60173ea1410fe_

  • Profile Image
    Zahra_S
    Answered on January 31, 2021 at 10:12 PM

    Hi there!

    The form link captures the first image in the form. I am assuming there is no image field at the start of your form. Please add an image field and add the image you want the link to capture. You can also hide the image field if you don't want to show it to the form users.

    Related Guide: https://www.jotform.com/blog/adding-images-to-your-forms/

    I hope this helps. Please let us know if you need further assistance.

  • Profile Image
    wesleybenderhomes
    Answered on January 31, 2021 at 10:44 PM
    Where would I add the image? In the header?
    Also, is there any way to change the image that appears in the email title.
    It’s a little circle next to the email
    ...
  • Profile Image
    Vanessa_T
    Answered on February 01, 2021 at 01:23 AM

    I assume you are referring to this form, https://www.jotform.com/form/210134607892151.

    If yes, since this is a Card Form, please see the guide below on how to add your logo which will be used as a thumbnail when sharing your form:

    How-to-add-a-logo-to-the-welcome-or-thank-you-page

    Meanwhile, note that you can customize the email template, please see this guide to do so:

    How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders

  • Profile Image
    wesleybenderhomes
    Answered on February 08, 2021 at 01:11 PM

    hello. SO i added the image per the instructions above. you can now see this is the texting display when i text out the link.. The image above is before i added the image and the image below is after i added the image

    ...1612889870_6022bf0e8cbb3_

  • Profile Image
    KrisLei
    Answered on February 08, 2021 at 04:49 PM

    Hello,

    My apologies for the confusion. Can you provide us with additional information for your recent query?

    I believe my colleague is trying to verify if you are referring to this form, https://www.jotform.com/form/210134607892151. Kindly confirm so that we can guide you accordingly.

    Thank you.

  • Profile Image
    wesleybenderhomes
    Answered on February 09, 2021 at 11:58 AM

    hello. SO i added the image per the instructions above. you can now see this is the texting display when i text out the link.. The image above is before i added the image and the image below is after i added the image

    1612889912_6022bf38925a7_

  • Profile Image
    KrisLei
    Answered on February 09, 2021 at 02:22 PM

    Thank you for the additional information.

    It seems that you are referring to the favicon on the form's link. Unfortunately, it is not possible to change it directly on the form builder. But you can refer to my colleague's answer (Mike_G) on this ticket: https://www.jotform.com/answers/1334301-How-to-change-the-logo-in-direct-link-to-our-business-logo

    Please do let us know if you need further assistance.

  • Profile Image
    wesleybenderhomes
    Answered on February 10, 2021 at 09:00 AM

    hello. I am not referring to the favicon.. The favicon is the little icon next to the web address found on the address bar.. 1612965447_6023e647ddb0f_favicon.png

    I am referring to when you text the link to someone.. the image that pops up.. see this text thread picture. NOtice when i text my website link, the image of the desert and sunset pops up. When i text the JOTFORM link to a form.. the jotform image of the pencil pops up.. I want to change the pencil to my own image..

    1612965644_6023e70c0b252_jotform text th


    PLEASE HELP!!!!!

  • Profile Image
    Bojan_J
    Answered on February 10, 2021 at 09:37 AM

    Greetings.

    I have tested your form in Messenger, and the image from your form is shown:

    screenshot_3706.png

    You might see the old image due to the cache in your browser. Please try to remove the cache and cookies from your browser and test it again.

    Thank you for your cooperation.

  • Profile Image
    wesleybenderhomes
    Answered on February 10, 2021 at 10:37 AM

    Love this. Thank you.. But its still showing this after i clear my browser.. Is there anything else i can do.. I did try it with my phone and not my computer. and it works!!!!!. so i guess it has to do with my browser. Im using chrome, and have erased the cache within the chrome browser.. any other ideas..

  • Profile Image
    wesleybenderhomes
    Answered on February 10, 2021 at 10:38 AM

    1612971493_6023fde52248b_it still shows this.. see my last answer

  • Profile Image
    Bojan_J
    Answered on February 10, 2021 at 11:53 AM

    According to the following Facebook article, link images and other data such as title are renewed every 30 days:
    https://developers.facebook.com/docs/sharing/webmasters/getting-started/change-link/

    However, you can use a different link that will force Facebook to download the image again. Please try sharing using one of the following:

    Let us know if these work.

  • Profile Image
    wesleybenderhomes
    Answered on February 11, 2021 at 09:21 AM

    these didnt work. Its weird though. When i text the link from my phone. it shows up correctly. When i text the same link from my computer, the image does not show up.. so weird

  • Profile Image
    Jovanne_A
    Answered on February 11, 2021 at 10:10 AM

    Hi,

    Could you please try clearing your browser cache and cookies to have all the site resources be downloaded again? Or please try it on a different browser and check if the issue persists.

    Please give it a try and let us know how it goes.