Appointment: Incorrect time logged in Tables

  • Profile Image
    staffaccom
    Asked on February 01, 2021 at 12:27 AM

    The customers appointment time is showing in submissions 2hours earlier than the actual time selected. e.g. if customer selects 3 PM appointment, confirmation email says 3 PM but table and calendar in submissions shows 1 PM.

  • Profile Image
    Vanessa_T
    Answered on February 01, 2021 at 02:37 AM

    Our apologies for the inconvenience. I too was able to replicate the issue on a cloned form.

    I have now forwarded this to our backend team. You will be notified here as soon as we get an update.

    1612164758_6017ae96552f3_a.gif

  • Profile Image
    staffaccom
    Answered on February 08, 2021 at 12:23 AM

    Hi Vanessa

    Any update?

    This error is still occurring. Thanks

  • Profile Image
    Vanessa_T
    Answered on February 08, 2021 at 01:50 AM

    Unfortunately, we haven't received any update yet. Please note that we cannot guarantee any timeframe for tickets sent to our backend team since tickets are being queued based on multiple factors.

    Nevertheless, I have instead made a follow-up to our backend team. Rest assured you will be notified here as soon as there is any update.