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MeryamMzoughiAsked on February 1, 2021 at 3:00 AM
Dear Team,
The contact number of pakistan is 10 digits and the widget country code only allows 9 digits for Pakistan.
Please check and confirm
Page URL: https://form.jotform.com/201944161281450 -
Johann_AReplied on February 1, 2021 at 5:32 AM
Hello !
Thank you for contacting us on this matter.
Let me escalate this ticket to our backend team so our developers can review the issue. We will inform you of updates for this.
In the meantime, please consider using different field types to collect phone numbers.
Thanks.
Johann
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MeryamMzoughiReplied on February 2, 2021 at 6:37 AM
Dear Team,
Please let us know if this is fixed.
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Girish JotForm SupportReplied on February 2, 2021 at 7:21 AM
We apologize for this inconvenience.
Our developers are working on the issue and as soon as there is an update we will let you know via this ticket.
If your clients are only based in Pakistan, why don't you try using an Input mask on a Short text field with numeric validation in the meantime:
Would this help in the meantime?
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hayk JotForm DeveloperReplied on February 3, 2021 at 6:06 AM
We are sorry for the inconvenience caused to you. We have updated the widget and the problem has been resolved. Please clear your browser's cache and check out the widget once again. Let us know if the issue persists. Thank you for reporting the issue.
Regards,
Widgets Team