Why did all my folders dissapear, and now I can't create a new one?

  • Profile Image
    Sjohn
    Asked on June 02, 2011 at 11:51 PM

    We used to have about a dozen folders containing over 70 forms on the "My forms" page. The folders have all been deleted and our forms are now only organized in alphabetical order.

    The "New Folder" button is greyed over (see below), and does not respond to clicks. Therefore, there is no way to create new folders.

    Are folders now an upgrade?

     

  • Profile Image
    NeilVicente
    Answered on June 03, 2011 at 12:43 AM

    Hi,

    I really cannot tell the reason as to how your folders got deleted. To my knowledge, there hasn't been any known bug affecting folders in user accounts, and this is the first time I encountered such a report.

    Do you share access to your account to another group or person? It might be possible that the folders were deleted accidentally or by intention. If you are pretty sure that nobody did the deletion, please let us know. We would further investigate this matter to prevent it from happening to anyone else.

    Anyway, to create a new folder in your account, you must click on Main button in the filter options.

    This shall enable the New Folder button and allow you to create new folders for your forms.

    I hope this post was able to help. Please let us know if there's anything else you'd like to ask. Thank you for using Jotform.


    Regards,
    Neil