What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why did all my folders dissapear, and now I can't create a new one?

    Asked by Sjohn on June 02, 2011 at 11:51 PM

    We used to have about a dozen folders containing over 70 forms on the "My forms" page. The folders have all been deleted and our forms are now only organized in alphabetical order.

    The "New Folder" button is greyed over (see below), and does not respond to clicks. Therefore, there is no way to create new folders.

    Are folders now an upgrade?

     

  • Profile Image
    JotForm Support

    Answered by NeilVicente on June 03, 2011 at 12:43 AM

    Hi,

    I really cannot tell the reason as to how your folders got deleted. To my knowledge, there hasn't been any known bug affecting folders in user accounts, and this is the first time I encountered such a report.

    Do you share access to your account to another group or person? It might be possible that the folders were deleted accidentally or by intention. If you are pretty sure that nobody did the deletion, please let us know. We would further investigate this matter to prevent it from happening to anyone else.

    Anyway, to create a new folder in your account, you must click on Main button in the filter options.

    This shall enable the New Folder button and allow you to create new folders for your forms.

    I hope this post was able to help. Please let us know if there's anything else you'd like to ask. Thank you for using Jotform.


    Regards,
    Neil