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therapyforlifealliedhealthAsked on February 1, 2021 at 5:55 AM
Why is my client not receiving the submission alerts via her email?
Please help.
Thanks
Fiona Gray
Page URL: https://www.jotform.com/myforms/ -
Ashwin JotForm SupportReplied on February 1, 2021 at 7:51 AM
Have you transferred the form to another account? Please note that when form is transferred from one account to another account, all setting of form remains as configured.
If you want the submission emails to be sent to another email address, please ask your client to edit form's email template and change the recipient email to the desired email address on which submission emails needs to be sent. You may like to take a look at the following guide which should help you: https://www.jotform.com/help/41-how-to-change-the-email-address-used-for-notification-email
Hope this helps.
Do get back to us if you have any questions.