Form analytics: Adding option to see after which question users dropped filling the form

  • Profile Image
    innOVeet
    Asked on February 01, 2021 at 06:55 AM

    Hi, I have a form but there are very few visitors finalising the form. I like to understand where visitors drop off. How can I see this?

    This is not available in the standard form analytics.

    Thx in advance

    best regards

    Otto

  • Profile Image
    Richie_P
    Answered on February 01, 2021 at 08:37 AM

    Unfortunately, it is not possible to get the analytics on where your visitors drop off .

    Currently, we can only get the data of the form views but not the data on what field the user last answered before not completing the form.

    https://www.jotform.com/form-analytics/


  • Profile Image
    innOVeet
    Answered on February 01, 2021 at 08:46 AM

    hmm that's a pitty. Can you propose this a new feature?

  • Profile Image
    roneet
    Answered on February 01, 2021 at 10:12 AM

    If you need further analytics for your forms, try using Google Tag Manager and Google Analytics.

    https://www.jotform.com/help/1076-how-to-track-online-form-submissions-using-google-analytics

    Let me forward this to our backend team as a feature request to track the visitor's drop-off in the Form Analytics page.

    Thanks.