Account suspension

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    Lackeisha 
    Asked on February 01, 2021 at 07:49 AM

    Hi,

    I'm trying to login to my business form to reset it back to normal. It has been giving problem on your website saying form is disabled I’ve reset my password and try again still not able to go in. All my login details are correct. Now my account is suspended.

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    Jessica_H
    Answered on February 01, 2021 at 09:30 AM

    Hi Lackeisha, thank you for reaching us.

    I checked your account, and your account is indeed suspended. Kindly allow me some time to get in touch with our reviewer team. We will notify you through this ticket soon.

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    Ayn Bartok 
    Answered on February 01, 2021 at 09:39 AM

    My account was suspended for suspected phishing activity. I tried to send a support ticket to explain and I got a message I couldnt use support because my account was suspended. HOW DO I GET HELP and explain the circumstances that are NOT PHISHING? I was sending forms to people I am already in business with!


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    Nik_M
    Answered on February 01, 2021 at 11:38 AM

    @Lackeisha

    Our colleagues from our Reviewers team informed us that your account was suspended by mistake. We reactivated your account kbgraphicstudio. Apologize for the inconvenience.

    @Ayn Bartok

    I created a new thread for your issue: https://www.jotform.com/answers/2864424