Unable to open Jotform in Nigeria.

  • Profile Image
    Iva 
    Asked on February 01, 2021 at 09:52 AM

    Dear support,

    I'm contacting you because the button Next on our form doesn't work for people based in Nigeria neither on their laptop or their mobile phone. The form works for people in Europe, but it doesn't work for people in Nigeria.

    Is Jotform not available in Nigeria?

    So the problems are:

    • The Next button doesn’t work
    • The questionnaire doesn’t fully load
    • Questionnaire appears scattered and not arranged for people in Nigeria

    What is the solution here?

  • Profile Image
    Gaetan_B
    Answered on February 01, 2021 at 11:50 AM

    Hello,

    Thank you for reaching out.


    Rest assured that Jotform is available in Nigeria, but we have seen several people having the issue recently in Nigeria.

    I will escalate this to our backend team.


    We apologize for the inconvenience and thank you for your patience.