Account Suspended

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    Tim Elliott 
    Asked on February 01, 2021 at 09:55 AM

    Have just noticed that my account has been suspended and have had no contact from you to notify me of this.

    Please could you let me know what the problem is and re-instate my account.

    It mentioned phishing, when I logged in. Not sure why this should be, as these are supposed to be secure forms?

    Many thanks for your help in this matter.

    Kind regards

    Tim Elliott

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    Johann_A
    Answered on February 01, 2021 at 11:54 AM

    Greetings,

    Sorry for the inconvenience. I don't see any account under the email tim@timegraphics.co.uk, can you please share the email of your account that has been suspended.

    Johann

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    timgraphix
    Answered on February 01, 2021 at 12:44 PM
    Hi Johann
    That is definitely the email address the account is registered with, as I have just managed to log in with it to get the ‘Account Suspended’ message.
    My username is also timgraphix
    I have attached a screen shot of what I get when I log in.
    Kind regards
    Tim Elliott
    ...
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    Amjad_A
    Answered on February 01, 2021 at 04:23 PM

    Hi,

    I have forwarded your account to our reviewer's team for further review. I will get back to you once I have got an update.

    Thanks


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    Amjad_A
    Answered on February 01, 2021 at 05:29 PM

    Hi,

    We apologize for the inconvenience.

    I have checked your form, and I don't see any phishing fields on it. Our phishing detector mistakenly suspended your account. I have now reactivated your account.

    Thanks

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    timgraphix
    Answered on February 02, 2021 at 06:00 AM
    Thanks very much for your help, all seems to be working again now.
    Kind regards
    Tim
    ...