Form Disabled

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    pnbrands
    Asked on February 01, 2021 at 10:56 AM

    Hello,

    We ran out of our monthly submission allotment last month because we got spammed a lot over two different weekends with fake inquiries/spam content. I have since added a captcha to our forms to try and stop this from happening again but I went onto our site to look at the form just now since it is now a new month and our forms are still disabled. I was under the impression that at the start of the new month we would be able to use them again? Let me know if there is something I need to do or if I am misunderstanding the parameters of the free version which could very much be possible. Thank you very much for your time in advance! Have a great rest of your day!

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    VincentJay
    Answered on February 01, 2021 at 01:16 PM

    Hello,

    Yes, every first day of the month we reset the limit counter back to zero. I checked your account and it is in good status. Please visit this page for more information about account usage and limits: https://www.jotform.com/help/408-understanding-your-account-usage-and-limits

    Let us know if you have any questions. Thank you!

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    pnbrands
    Answered on February 01, 2021 at 01:25 PM

    Nope this is perfect, seems to be working now. Thank you for your time!