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Susan ShirleyAsked on February 1, 2021 at 11:27 AM
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Ashwin JotForm SupportReplied on February 1, 2021 at 1:39 PM
Do you mean to say that you are not able to access the form which was shared with you? Please share the form URL that was shared with you, and we will take a look.
We will wait for your response.
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Susan ShirleyReplied on February 1, 2021 at 2:11 PMSent from my iPad
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Susan ShirleyReplied on February 1, 2021 at 2:11 PMIs the problem that I do not have a smartphone? Have just sent a screen shot from ‘phone.
Thanks
Sent from my iPad
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Susan ShirleyReplied on February 1, 2021 at 3:22 PMI have also tried to launch url in browser on iPad and pc without success. What am I doing wrong?
Thanks
Sent from my iPad
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Carlos_CReplied on February 1, 2021 at 9:40 PM
Hello There!
Thank you for your message.
Could you please provide us with the form ID/URL? So we can test it.
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Susan ShirleyReplied on February 2, 2021 at 2:56 AMThis is photo of text message. I have typed URL into iPad and pc but still cannot access website.
Thank you.
Sent from my iPad
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Ashwin JotForm SupportReplied on February 2, 2021 at 4:14 AM
Unfortunately we are unable to see the image you have shared. Please note that we cannot receive file attachment here. I would suggest you to please share the screenshot again, and we will take a look. The following guide should help you how to upload the image in forum post: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum
Alternatively you can also share the URL that you type, and we will take a look.
We will wait for your response.
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Susan ShirleyReplied on February 2, 2021 at 4:38 AM
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Susan ShirleyReplied on February 2, 2021 at 4:55 AMHi
I have now managed to access the URL via my browser and your website. Thanks for your help. Learning all the time about technology!
Kind regards
Susan Shirley
Sent from my iPad
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Susan ShirleyReplied on February 2, 2021 at 5:22 AMHi Carlos
I have managed to access form in browser via your help page. Understand you will not be able to open attachment to email, but thanks for your help.
Kind regards
Susan Shirley
Sent from my iPad
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Ashwin JotForm SupportReplied on February 2, 2021 at 6:25 AM
I am glad to know that you were able to access the form successfully.
Do get back to us if you have any questions.