I am trying to access a form sent to me by my surgery to access a COVID vaccination time slot. I cannot access the form. What is the problem?

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    Susan Shirley 
    Asked on February 01, 2021 at 11:27 AM
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    ashwin_d
    Answered on February 01, 2021 at 01:39 PM

    Do you mean to say that you are not able to access the form which was shared with you? Please share the form URL that was shared with you, and we will take a look.

    We will wait for your response.

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    Susan Shirley 
    Answered on February 01, 2021 at 02:11 PM
    Sent from my iPad
    ...
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    Susan Shirley 
    Answered on February 01, 2021 at 02:11 PM
    Is the problem that I do not have a smartphone? Have just sent a screen shot from ‘phone.
    Thanks
    Sent from my iPad
    ...
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    Susan Shirley 
    Answered on February 01, 2021 at 03:22 PM
    I have also tried to launch url in browser on iPad and pc without success. What am I doing wrong?
    Thanks
    Sent from my iPad
    ...
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    Carlos_C
    Answered on February 01, 2021 at 09:40 PM

    Hello There!

    Thank you for your message.

    Could you please provide us with the form ID/URL? So we can test it.

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    Susan Shirley 
    Answered on February 02, 2021 at 02:56 AM
    This is photo of text message. I have typed URL into iPad and pc but still cannot access website.
    Thank you.
    Sent from my iPad
    ...
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    ashwin_d
    Answered on February 02, 2021 at 04:14 AM

    Unfortunately we are unable to see the image you have shared. Please note that we cannot receive file attachment here. I would suggest you to please share the screenshot again, and we will take a look. The following guide should help you how to upload the image in forum post: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    Alternatively you can also share the URL that you type, and we will take a look.

    We will wait for your response.

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    Susan Shirley 
    Answered on February 02, 2021 at 04:38 AM

    1612258643_60191d5356281_0110FF67-8CEC-4

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    Susan Shirley 
    Answered on February 02, 2021 at 04:55 AM
    Hi
    I have now managed to access the URL via my browser and your website. Thanks for your help. Learning all the time about technology!
    Kind regards
    Susan Shirley
    Sent from my iPad
    ...
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    Susan Shirley 
    Answered on February 02, 2021 at 05:22 AM
    Hi Carlos
    I have managed to access form in browser via your help page. Understand you will not be able to open attachment to email, but thanks for your help.
    Kind regards
    Susan Shirley
    Sent from my iPad
    ...
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    ashwin_d
    Answered on February 02, 2021 at 06:25 AM

    I am glad to know that you were able to access the form successfully.

    Do get back to us if you have any questions.