Highlighted area in form section 2 of point 4 won't disappear

  • Profile Image
    Charlotte_Grice
    Asked on February 01, 2021 at 11:48 AM

    Hi,

    I've having issues removing a highlighted area of a form and submissions.
    I have recreated the whole text area, removed the highlighted text formatting but it does not go!

    Please can you take a look, you will see what I mean by the blank submission sent today as I cannot find a solution to remove the highlight area of text

    Regards

  • Profile Image
    FelipeSantana
    Answered on February 01, 2021 at 02:21 PM

    Hello @Charlotte_Grice,

    Thank you for contacting JotFrom Support.

    After checking your form I did find the highlighted text still included in your paragraph field. It seems that you perhaps removed the text and didn't save the changes and therefore the text continues to appear.

    In any case, to make this easier, I have gone ahead and removed the text from your paragraph field and saved the changes so that it will not appear anymore. Here is a screen recording to demonstrate the changes that I made:

    1612207250_60185492dec5c_

  • Profile Image
    Charlotte_Grice
    Answered on February 02, 2021 at 04:23 AM

    Hi,

    This still doesn't fix the issue as shown in the video below:

    https://screencast-o-matic.com/watch/crnnQrRwFq

    (Submit the form and download the submission to see what I mean, as shown in video)

    I already tried removing the highlighted area of text, but as mentioned when you download the PDF still the text is there and highlighted! We don't actually want this text area removed, it was just a technique to try and remove the highlighted area.

    You can see however when submitting form it is missing the text... but not for the PDF

    How can this be fixed?

    Regards

  • Profile Image
    Vick_W
    Answered on February 02, 2021 at 05:50 AM

    Hi Charlotte,

    To fix this you'll need to update your PDF document on the link below:

    https://www.jotform.com/pdf-editor/203563048193051

    Or you can also create a new PDF document.

    1612263026_60192e728167d_

    Let us know if you need further assistance.

    Thanks