Facebook Pixel: Widget is not tracking events.

  • Profile Image
    gbattiloro1981
    Asked on February 01, 2021 at 11:53 AM

    Hello, I am having trouble installing the facebook pixel. My form has 10+ steps with conditions.


    I added the Facebook pixel widget at the very top. As well as tried at the bottom, with Pageview only checked.


    I cannot get the pixel to fire on the form no matter where I have placed it.


    I am sure I set something up wrong, just not sure where.


    Thanks

  • Profile Image
    Kevin_G
    Answered on February 01, 2021 at 03:16 PM

    Apologies for the inconveniences caused.

    I have been performing some tests with the widget and was unable to get it working either, this ticket will be passed to our back-end team for further inspection, we will keep you updated via this ticket.

    Thanks.

  • Profile Image
    TitusNdoka
    Answered on March 02, 2021 at 04:32 AM

    Hello,

    Sorry for the long delay. I can see the PageView event has fired successfully, no error response from Facebook.

    Do you see any errors on your Facebook Event Manager(where all your pixel events are recorded)?