Verify your email address message

  • Victoria_McHugh
    Asked on February 1, 2021 at 12:41 PM

    Cant log on as keep getting asked to verify login - please help!

    1612201356 60183d8c30b3b  Screenshot 10

  • Bojan Support Team Lead
    Replied on February 1, 2021 at 3:41 PM

    Greetings.

    Did you receive an email to verify your email address? Can you click on the link provided there? If you didn't, please make sure you check your spam folder as well. If it's not there please click on the Verify Your Email Address button from the screenshot. Can you follow instructions from there?

    Thank you for your cooperation.

  • Victoria_McHugh
    Replied on February 1, 2021 at 3:44 PM

    Hi

    I received several emails and clicked on all the links but none verified my email. Can you advise further?

    Thanks

  • Elton Support Team Lead
    Replied on February 1, 2021 at 9:24 PM

    I just checked your account and it says already verified so I believe you're all good now. If you have any other questions, let us know.

  • Victoria_McHugh
    Replied on February 2, 2021 at 2:36 AM

    Nope; it’s still asking me to verify my account!