HIPAA: Fillable PDF download button not working.

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    beglinortho
    Asked on February 01, 2021 at 01:01 PM

    Hello,

    Working on Chrome. My pdf form will not download. We have done this many times in the past. However, with the new interface, I click the green button to download, it shows some bubbles on the button (as if something is happening) and then nothing.

    I need this form ASAP. Some of our pts can't do online forms.

    Very best,

    Emily Beglin

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    beglinortho
    Answered on February 01, 2021 at 01:10 PM

    This is the issue with all of the following forms I am trying to download:

    1) New Patient Form

    2) HIPAA

    3) LTD - Orthodontic Treatment Policies

    4) INC - Orthodontic Treatment Policies

    If possible, will you please email me these four pdfs?

    Thank you!

    Emily Beglin

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    beglinortho
    Answered on February 01, 2021 at 01:45 PM

    FYI, tired this in incognito Chrome and Firefox. No luck. Still need the pdfs of these forms so I can upload them into our new consulting software.

    Thank you for any help you can provide!

    v/b,


    Emily Beglin

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    Jed_C
    Answered on February 01, 2021 at 06:45 PM

    We apologize for the inconvenience.

    I was able to replicate this and also found some other users who reported similar issue. I have now escalated this to our L2 team for further investigation. We'll let you know here as soon as we have an update.

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    Brooke_Odgers
    Answered on February 03, 2021 at 09:17 AM

    Having same issue.                                          
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    Ariel_P
    Answered on February 03, 2021 at 10:14 AM

    Hi @Brooke_Odgers,

    I have moved your other concern to a new support ticket so that we can address it separately. Kindly check this link for the response: https://www.jotform.com/answers/2870983